OCCUPANT
GUIDANCE
Practical guidance to help you live safely and comfortably in your home.
LIVING IN YOUR
HOME
This page provides practical guidance to help you live safely and comfortably in your home. It explains how to set up services, report repairs, deal with common issues, and understand your responsibilities while living at the property.
If something goes wrong or you’re unsure what to do, the guides below will help you take the right steps and contact Apex when needed.
Troubleshooting heating and hot water
Simple checks you can do yourself before reporting.
General
housekeeping
Cleaning, bins and recycling, basic safety responsibilities.
OUR ROLE IN LONDON'S HOUSING SYSTEM
Nightly and temporary accommodation
Self-contained homes used to meet urgent housing demand, providing safe, well-managed accommodation while longer-term solutions are secured. Delivered at pace, managed properly, and aligned with local authority standards across London.
Long term
self-contained housing
Longer-term accommodation secured through private lease agreements and block bookings, designed to create stability, reduce repeat placements and support more predictable housing outcomes for councils.
Landlords and property partners
We work with landlords across London through guaranteed rent and rent-to-rent arrangements, bringing privately owned homes into managed housing supply while removing day-to-day risk and operational burden.
Residents and
tenants
Homes are managed with a focus on safety, consistency and clear oversight. By supporting residents properly and maintaining standards, we help create better experiences for tenants and more reliable outcomes for councils.
INSIGHTS AND
UPDATES
Updates and insight on housing, spanning landlords, local authorities and the people who live in our homes.
