What to Do If You Are Locked Out

Being locked out of your home can be stressful. The steps below explain what you can do if this happens.

Please read all options carefully and choose the one that works best for your situation.

Option 1: Collect a spare key from Apex (office hours only)

If the Apex office is open, you may be able to borrow a spare key.

• Call our office first to check availability

• You may need to visit the office in person

• Spare keys are available during office hours only

• You must return the key within 24 hours

This option depends on staff availability and is not always guaranteed.

Option 2: Wait for Apex to attend

Apex will try to help where possible, but please understand:

• This option is not always immediate

• Our team supports many properties across London

• Other urgent commitments may take priority

If you choose this option, there may be a delay.

Option 3: Arrange a locksmith at your own cost

You can arrange a locksmith yourself if needed.

• The cost of a locksmith is usually your responsibility

• This applies when there is no fault with the lock

• This is standard practice across most rented homes

If you do use a locksmith:

• Inform Apex as soon as possible

• Provide a new set of keys within 24 hours

Option 4: Arrange temporary accommodation

If you are locked out outside office hours and cannot access your home:

• You may consider staying with friends or family

• A low-cost hotel may be an option

This may be cheaper than calling an emergency locksmith late at night.

Important reminders if you are locked out

• Locking yourself out is not considered an emergency repair

• Emergency locksmith costs are usually high

• Always keep keys safe and consider giving a spare key to someone you trust

Need help or advice?

If you are locked out and need guidance, contact Apex Property Management.

PROPERTY MANAGEMENT

📞 0203 304 241

✉️ propertyteam@apexhousingsolutions.co.uk

📱 Whatsapp: 0794 648 3266