Reporting repairs and maintenance

If something in your home needs repair, please follow the steps below. Reporting repairs or maintenance issues clearly helps us respond faster.

How to report a repairs or maintenance issues

Please contact Property Management using one of the methods below:

Phone📞 0203 304 241

Email✉️ propertyteam@apexhousingsolutions.co.uk

WhatsApp (preferred)📱 0794 648 3266

What to include in your message

To help us deal with the issue quickly, please include:

• Your full address

• A short description of the problem

• Photos or videos showing the issue (if possible)

• When the problem started

Clear photos and videos help us assess the repair and may reduce delays.

Office hours

Monday to Friday: 9:00am – 6:00pm

Please report all non-urgent repairs during these hours.

Out of hours – emergencies only

(Evenings, weekends and public holidays)

If you have a genuine emergency maintenance issue outside office hours, please call:

📞 07495 773 419

⚠️ Emergency use only

Examples of emergencies include:

• Severe water leaks or flooding

• No power due to a fault

• No heating or hot water in cold weather

• Serious safety risks

Important – read carefully

• Do not call the emergency number during office hours

• Do not use the emergency number for non-urgent issues

• Calls made incorrectly or unnecessarily may be charged to occupants

Gas emergency

If you smell gas or believe there is a gas leak:

📞 Call National Gas immediately on 0800 111 999

This number is 24 hours and should be used instead of contacting Apex.

If you are unsure

If you are not sure whether something is an emergency, contact Property Management during office hours for advice.