Dealing With Water Leaks in Your Home

Water leaks can cause damage if they are not dealt with quickly. This guide explains what to do if you notice a leak in your home.

Please follow the steps below.

Step 1: Identify the leak

First, try to find where the water is coming from.

Identify where the leak is coming from.

• Is it dripping, running, or flooding?

• Is it coming from a pipe, tap, radiator, ceiling, or appliance?

• Is the leak small or severe?

Do not touch any electrical items if water is nearby.

Step 2: Contain the leak

Try to stop water spreading and causing damage.

Use buckets and towels to contain the leak.

• Place a bucket or bowl under the leak

• Use towels to soak up water

• Move personal items away from the water

• If safe, place plastic sheets to protect floors

This helps reduce damage while waiting for help.

Step 3: Turn off the water (if the leak is severe)

If water is flowing heavily or flooding:

Find the main stop tap to turn off the water supply until help can arrive.

• Turn off the water at the main stop tap

• The stop tap is usually under the sink or near the front door

Only do this if you feel safe and know where it is.

Step 4: Notify Apex as soon as possible

Contact Apex Property Management straight away.

Call Apex immediately to report the leak. Take photos and videos and send it to our Whatsapp on 0794 648 3266.

• Report what is leaking

• Explain how bad the leak is

• Tell us if you have turned off the water

This helps us act quickly.

Step 5: Take photos or videos

If you can, take clear photos or short videos.

• Show where the water is coming from

• Show any damage

Send these to Apex to help speed up repairs.

Important safety notes

• Do not try to fix pipes yourself

• Do not use electrical items near water

• If water reaches electrical sockets, leave the room and report it

When is a leak an emergency?

A leak is urgent if:

• Water is flooding the property

• Water is near electrics

• The ceiling is bulging or dripping heavily

Report these immediately.

Need help or want to report a leak?

Contact Apex Property Management.

PROPERTY MANAGEMENT

📞 0203 304 241

✉️ propertyteam@apexhousingsolutions.co.uk

📱 Whatsapp: 0794 648 3266