CAREERS WITH
APEX

Reports to: Team Leader - Property Management Location: Ladbroke Grove, W10 5AD Hours: Mon-Thurs, 9am-6pm, Friday, 9am to 5pm, No Saturdays Structure: London Office, W10 5AD Salary: £30,000-£35,000+ Commission per year CORE RESPONSIBILITIES Reactive / Pre-Occupancy Maintenance: Fielding calls from tenants and councils regarding repairs and maintenance. Assessing repair responsibility, providing repair triage to tenants, investigation of issues and repair resolution. Liaising with clients, councils and contractors to obtain quotes, arrange maintenance and organise access for repairs via phone and email. Providing regular updates to stakeholders throughout the lifecycle of all repairs until resolved. Approving contractor invoices and tracking contractor credit control following repair completion. Inspection Report Management: Receiving mid-tenancy inspection reports, assessing recommended repairs, obtaining quotes and negotiating improvements/Repairs with clients. Client Relationship Management: Regular customer care calls and updates to clients and councils, to review the delivery of our service and provide feedback to colleagues/senior management team regarding improvements. New Business Generation: Regular calls to generate new business opportunities with current client base with a view to increasing managed portfolio. Property Visits: Attending properties (where required) to assess serious damage/disrepair, and compiling reports for clients and councils regarding urgent repairs/advice on steps to undertake repairs. Critical Safety Compliance: Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments. NTQs: Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords. KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets. PERKS AND BENEFITS Modern serviced offices Work laptop & iPhone Monthly staff Lunches Monthly team Drinks Quarterly social Events Sponsored ARLA training and qualification Regular Staff Incentives & Awards Casual (clothes) Fridays Staff Training, Development and Progression Programme (including regular feedback and 1-2-1 sessions) Staff referral Scheme (up to £1,000) Staff Pension Scheme 22 days Annual Leave, rising to 25 days EXPERIENCE AND SKILLS Relevant recent experience in Residential Property Manager (2 Years + preferred). Utilise problem-solving skills to resolve issues related to property management. Good verbal and written communication skills, and phone skills. A good eye for detail. Punctual with good time and self- management skills. Strong administration skills. Excellent customer service and relationship skills. IT & Microsoft suite skills. To apply please email a copy of your CV to mike@apexhousingsolutions.co.uk. Who are Apex? Apex Housing Solutions has been guaranteeing landlord rents since 2008. We started as a small company with just a few dedicated team members. In response to increasingly expensive letting agent fees and tightening government regulations that continue to reduce landlord margins, Apex provided a solution to maintain solid rental yields while eliminating the daily hassles of property management. As Rent Guarantee Agreements gained popularity due to their secure income, our business rapidly expanded. In 2021, Apex received backing from BGF, one of the largest and most experienced growth capital investors in the UK and Ireland. Today, Apex considers itself as one of London’s leading guaranteed rent provider, delivering high-quality property management services to landlords and our local authority partners. As a strong promoter of diversity, we’re always on the lookout for passionate property talent. We’re insightful, ambitious and inspired by creative ideas and innovations that positively impact housing in London.