CAREERS WITH
APEX
We've been guaranteeing our partner landlord's rents since 2008, managing the day to day running of their properties (at no cost), and have paid over £40,000,000 in rents in the last five years alone.
CAREERS
Reports to: Head of Lettings
Location: Ladbroke Grove, W10 5AD but covering all London boroughs
Hours: Mon-Fri, 9am-6pm, No Weekends
Structure: Office and field based
Salary: Up to £25,000 basic + OTE £40,000 bonus/commission (uncapped)
Benefits: Car/Travel allowance (inc. fuel): £5,100 per annum in addition to salary
TOTAL PACKAGE: £70,000 OTE
Job Summary
JOB SUMMARY
Agent, Landlord & Developer Intro meetings: Identify prospective agent, landlord and developer opportunities; visiting their offices in-person to present the Apex proposition & create long-term partnerships.
Property sourcing: Identify and source new properties for rent via major search platforms and other lead generation sources to enable more high-quality lead conversion opportunities for organic growth.
Lead Generation: Outbound calls to potential new clients and existing clients to generate new multiple new business opportunities and maintain existing relationships.
Property appraisals: Carrying out appraisals of properties in line with market trends; assessing suitability and price margin while representing Apex as a corporate tenant to landlords and agents.
Acquisition deals: Negotiate & agree commercial terms for new deals with landlords, developer & agents.
Client Relationship Management: Build and maintain relationships with landlords, developers & agents, serving as primary point of contact to address enquiries, provide updates and ensure client satisfaction.
The ideal candidate will:
Minimum 3-5 years' experience in a property (lettings /sales) role, ideally as a senior consultant, valuer, assistant manager or lettings/sales manager
Be comfortable visiting prospective landlords/agents/developers in person daily
Be comfortable making outbound phone calls a day to prospective landlords/agents/developers
Have natural sales ability
Have exceptional customer service skills
Be a good communicator
Have confidence to negotiate effectively
Be KPI driven
Be willing to travel across London when required for property visits / appraisals
A car with business insurance
Perks and benefits
Modern serviced offices
Work laptop & iPhone
Monthly staff Lunches
Monthly team Drinks
Quarterly social Events
Sponsored ARLA training and qualification
Regular Staff Incentives & Awards
Casual (clothes) Fridays
Staff Training, Development and Progression Programme (including regular feedback and 1-2-1 sessions)
Staff referral Scheme (up to £1,000)
Staff Pension Scheme
25 days Annual Leave
To apply please email a copy of your CV to recruitment@apexhousingsolutions.co.uk.
Who are Apex?
Apex Housing Solutions has been helping local authorities meet their temporary accommodation needs since 2008. We do so by overseeing the day-to-day management of our landlord’s properties while offering them a Guaranteed Rent via Rent to Rent. We then offer this accommodation to our local authority partners to provide housing for people who need it the most.
A small business for over a decade, Apex was acquired in 2021 by BGF, one of the most active private equity investors in the UK and is now undergoing a period of rapid growth. We’re looking for ambitious and hard working individuals who are able to provide excellent customer service while meeting their targets.
Reports to: Team Leader - Property Management
Location: Ladbroke Grove, W10 5AD
Hours: Mon-Thurs, 9am-6pm, Friday, 9am to 5pm, No Saturdays
Structure: London Office, W10 5AD
Salary: £28,000-£30,000 per year
CORE RESPONSIBILITIES
Reactive / Pre-Occupancy Maintenance: Fielding calls from tenants and councils regarding repairs and maintenance. Assessing repair responsibility, providing repair triage to tenants, investigation of issues and repair resolution. Liaising with clients, councils and contractors to obtain quotes, arrange maintenance and organise access for repairs via phone and email. Providing regular updates to stakeholders throughout the lifecycle of all repairs until resolved. Approving contractor invoices and tracking contractor credit control following repair completion.
Inspection Report Management: Receiving mid-tenancy inspection reports, assessing recommended repairs, obtaining quotes and negotiating improvements/Repairs with clients.
Client Relationship Management: Regular customer care calls and updates to clients and councils, to review the delivery of our service and provide feedback to colleagues/senior management team regarding improvements.
New Business Generation:
Regular calls to generate new business opportunities with current client base with a view to increasing managed portfolio.
Property Visits: Attending properties (where required) to assess serious damage/disrepair, and compiling reports for clients and councils regarding urgent repairs/advice on steps to undertake repairs.
Critical Safety Compliance: Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments.
KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets.
PERKS AND BENEFITS
Monthly staff lunches
Monthly team Drinks
Quarterly social Events
Staff wellbeing programme
Sponsored ARLA training and qualification
Regular Staff Incentives & Awards
Casual (clothes) Fridays
Staff Training, Development and Progression Programme (including regular feedback and 1-2-1 sessions)
Staff referral Scheme (up to £1,000)
Staff Pension Scheme
EXPERIENCE AND SKILLS
- Customer Service experience preferred
- Problem-solving skills to resolve issues related to property management
- Good verbal and written communication, and excellent phone manner
- A good eye for detail
- Punctual with good time and self- management skills
- Strong administration skills
- Excellent customer service and relationship skills
- IT & Microsoft suite skills
To apply please email a copy of your CV to mike@apexhousingsolutions.co.uk.
Who are Apex?
Apex Housing Solutions has been guaranteeing landlord rents since 2008.
We started as a small company with just a few dedicated team members. In response to increasingly expensive letting agent fees and tightening government regulations that continue to reduce landlord margins, Apex provided a solution to maintain solid rental yields while eliminating the daily hassles of property management.
As Rent Guarantee Agreements gained popularity due to their secure income, our business rapidly expanded. In 2021, Apex received backing from BGF, one of the largest and most experienced growth capital investors in the UK and Ireland.
Today, Apex considers itself as one of London’s leading guaranteed rent provider, delivering high-quality property management services to landlords and our local authority partners.
As a strong promoter of diversity, we’re always on the lookout for passionate property talent. We’re insightful, ambitious and inspired by creative ideas and innovations that positively impact housing in London.
Reports to: Client Relations Consultant
Location: Ladbroke Grove, W10 5AD
Hours: Mon-Thurs, 9am-6pm, Friday, 9am to 5pm, No Saturdays
Structure: London Office, W10 5AD
Salary: £25,500 + £6,000 commission OTE (uncapped) per year
ROLE OVERVIEW
The Client Relations Consultant plays a key role in supporting Apex’s guaranteed rent operations. The role provides hands-on experience across landlord engagement, compliance coordination, property onboarding, and council communication. Working closely with the sales, housing and renewals teams, the consultant ensures properties are onboarded smoothly, compliance is completed, listings are accurate, and councils receive timely updates on availability. The role also includes managing landlord and agent requests around rent reviews or taking properties back, protecting portfolio stability and ensuring clear communication throughout the tenancy.
KEY RESPONSIBILITIES
New Property Onboarding
Prepare and send Guaranteed Rent Agreements (GRAs).
Chase compliance documentation (EICR, gas, EPC, licences, photos).
Upload full property files to CRM and ensure listings are accurate.
Ensure properties meet Apex standards before being offered to councils.
Available Stock Management
Add properties to the company website and DPS systems (e.g., ADAM Housing).
Send updated availability lists to councils three times daily.
Respond to council queries, negotiate where required, and provide additional information.
Process and confirm reservations quickly and accurately.
Landlord & Agent Relationship Management
Handle landlord and agent enquiries throughout the tenancy.
Manage rent-increase requests: assess viability, coordinate internal review, and communicate outcomes professionally.
Manage notice-to-quit situations: log and track NTQs, liaise with internal teams, communicate timelines clearly, and work to prevent unnecessary churn where possible.
De-escalate issues and maintain strong trust in Apex’s processes and service standards.
Identify early signs of dissatisfaction and flag risks promptly.
Council & Stakeholder Engagement
Support outreach projects, meeting scheduling and DPS registrations.
Contribute to monthly mailouts and marketing initiatives for council engagement.
Build and maintain relationships with council officers to support faster placements.
Operational Support & Communication
Collaborate with Acquisitions, Housing and Compliance teams to resolve issues.
Maintain accurate and timely system records for audits and reporting.
Flag operational delays or risks that may impact occupancy or property readiness.
PERKS AND BENEFITS
Monthly staff lunches
Monthly team Drinks
Quarterly social Events
Staff wellbeing programme
Sponsored ARLA training and qualification
Regular Staff Incentives & Awards
Casual (clothes) Fridays
Staff Training, Development and Progression Programme (including regular feedback and 1-2-1 sessions)
Staff referral Scheme (up to £1,000)
Staff Pension Scheme
WHAT WE'RE LOOKING FOR
Proactive, organised, detail-focused individual who can handle multiple priorities.
Strong communicator comfortable speaking with landlords, agents and councils.
Confidence in managing difficult conversations (rent reviews, NTQs, disputes).
Interest in property, housing or customer relationship management.
Ability to work independently while following structured processes.
Familiarity with CRM systems, DPS platforms or marketing tools.
To apply please email a copy of your CV to adam@apexhousingsolutions.co.uk.
Who are Apex?
Apex Housing Solutions has been guaranteeing landlord rents since 2008.
We started as a small company with just a few dedicated team members. In response to increasingly expensive letting agent fees and tightening government regulations that continue to reduce landlord margins, Apex provided a solution to maintain solid rental yields while eliminating the daily hassles of property management.
As Rent Guarantee Agreements gained popularity due to their secure income, our business rapidly expanded. In 2021, Apex received backing from BGF, one of the largest and most experienced growth capital investors in the UK and Ireland.
Today, Apex considers itself as one of London’s leading guaranteed rent provider, delivering high-quality property management services to landlords and our local authority partners.
As a strong promoter of diversity, we’re always on the lookout for passionate property talent. We’re insightful, ambitious and inspired by creative ideas and innovations that positively impact housing in London.
2-Month Internship – New Business Team, Apex Housing Solutions
📍 Ladbroke Grove, W10 | 🕘 Mon–Fri, 9am–6pm | 💼 No Saturdays
We’re looking for a sharp, confident intern to join our new business team for on to two months. This is a hands-on role where you'll be on the phones (70–80 calls a day), digging through property platforms like Rightmove and Zoopla, booking in viewings with landlords and agents, and keeping our CRM and property portal up to date.
You’ll be working directly with the Head of Lettings and getting a proper inside look at how deals get done.
You’ll need to:
Be confident picking up the phone and speaking to people all day
Have a bit of drive and thick skin – this is fast-paced and target-driven
Be organised, switched on, and comfortable using systems
Be interested in property, sales, or both
If you're a recent grad looking to build some real experience, this could be a great step in. Drop us a message to find out more.
To apply please email a copy of your CV to adam.green@apexhousingsolutions.co.uk.
Who are Apex?
Apex Housing Solutions has been helping local authorities meet their temporary accommodation needs since 2008. We do so by overseeing the day-to-day management of our landlord’s properties while offering them a Guaranteed Rent via Rent to Rent. We then offer this accommodation to our local authority partners to provide housing for people who need it the most.
A small business for over a decade, Apex was acquired in 2021 by BGF, one of the most active private equity investors in the UK and is now undergoing a period of rapid growth. We’re looking for ambitious and hard working individuals who are able to provide excellent customer service while meeting their targets.