OCCUPANT

ADVICE

Maintenance Issue?

If you have any questions or require any assistance, our property management team is here to help.

You will have received a Welcome Email upon checking-in to your property. This document contains useful information, including your dedicated Property Manager.

For general maintenance and management enquiries, please continue reading this page for helpful guidance on general day-to-day management. You can also find contact details for our Property Management team.

Utility Setup

Please ensure you make the necessary arrangements with your chosen service providers as soon as possible.

Gas

You can find the current gas supplier for the property here:
www.findmysupplier.energy/
0870 608 1524 (charges may apply)

Electric

To find out who the current electricity supplier is for the property, you will need to contact UK Power Networks on:
0870 608 1524 (charges may apply)

Water

You can find the water supplier for your property here:
www.water.org.uk/customers/find-your-supplier

Council Tax

You will need to contact your local council to arrange council tax payments. You can find your local council here:
www.gov.uk/find-local-council

Internet and Phone Line

If you require internet you will need to make your own arrangements with you chosen provider.

Troubleshooting Heating and Hot Water

Check the Thermostat

Is it on? Ensure the thermostat is powered on and set to the desired temperature.

Check the settings: Make sure it’s set to “heat” or “hot water” mode, depending on your need.

Battery issues: If it’s a battery-operated thermostat, replace the batteries.

Verify the Power Supply

Is the boiler powered on? Confirm the boiler has power. Look for lights or display indicators on the boiler.

Switches: Ensure all necessary switches (e.g, isolation switch near boiler) are turned on.

Circuit breaker: Check your home’s fuse box or circuit breaker for any tripped switches.

Boiler Pressure

Normal Range: Boiler pressure should typically be between 1 and 2 bars.

Low pressure: If the pressure is below 1 bar, you may need to repressurise the system. Refer to your boiler manual for instructions.

Reset the Boiler

Reset button: Many boilers have a reset button. Press and hold it for 5-10 seconds.

Allow time: After resetting, give the boiler a few minutes to restart.

Error Codes

Display panel: Most modern boilers show error codes on their display. Refer to the boiler manual or manufacturer’s website to understand the codes.

Timer / Programmer Settings

Correct time: Make sure the timer or programmer is set to the correct time and schedule.

Active program: Confirm the heating or hot water program is active.

Online Videos / Guides

You can use online troubleshooting guides and video tutorials to identify common boiler and hot water issues, or, where provided, refer to user manual.